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greyn74986
Level 1

My account has only aug to dec 2020 data. Where is the rest of the year?

Need an expert to resolve
1 Comment 1
FritzF
Moderator

My account has only aug to dec 2020 data. Where is the rest of the year?

Thanks for posting in the Community, @greyn74986.

 

To check if this is a browser-related issue (cache and cookies), try signing into your QuickBooks Online (QBO) using a private browser (incognito).

 

Here's how:

 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).

 

Once logged in, try to check if you have all the data in your account. You can pull up a report by going to the Reports menu at the left pane.

 

If everything looks good, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

 

Reach out to me in the comment section below if you have any other concerns. I want to make sure everything is taken care of for you. I'll be here to help. Have a great day!

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