My account is closed

There are two scenarios that I can provide, teammatesports20. 

What do we mean by the account is closed? Has the billing subscription canceled or was suspended, or we're unable to sign in to QuickBooks? 

We can reset your user ID or password so we reset your log in credentials. Let's make sure that we have access to the email and number we'll enter during the process. You'll receive an email with a password reset link. Here's how: 

1. Go to qbo.intuit.com.
2. Click I forgot my user ID or Password.
3. Enter your phone number, email address, or user ID, then select Continue.
4. Follow the onscreen instructions.

However, if we're referring to a canceled or suspended account, we can reactivate it again. We keep your data for a year with a read only access once canceled. We delete the account afterwards. Here's an article that we can use when resubscribing to your account. 

Any additional information with your question is much appreciated. I'm here to help!

Hi my account status is sayin it’s closed and I cannot access it even in the phone app. I haven’t received  any email from quick book in this regard what to do 

We hold of your account for a year after canceling the account, Wattoo1. 

Once you have canceled the account you'll only have a read-only access. It's possible that the account was canceled more than a year that's why it has been deleted. We can verify that by accessing the account through a private browser since it doesn't store any cache that might have been stored in the regular browser. Then, we can clear the regular browser's cache to refresh frequently used sites. Other browsers can also help us access QuickBooks successfully.

You can use these keyboard shortcuts to open one, and use this link to access QuickBooks:

• Google Chrome: Ctrl + Shift + N
• Internet Explorer: Ctrl + Shift + P
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If you get the same thing or any error you can use this article that will walk you through in getting rid of error prompts in the Sign In page. You can also get in touch with us so our Phone Support Team can walk you through on other ways on how to access your account. You can use this reference for more information about our support hours and type.

I'm just here if there's anything else that you need help with. You take care always and have a great day!

I had a pending transfer for $1000 and it had said paid but it was still pending than out of the blue it said my account was closed. Do you know why 

Being able to pull up your account isn't an option here in the Community forum, Heather3021.

I suggest contacting our Live Support Team from Monday through Friday, 6:00 AM to 6:00 PM PT. They have tools to pull up your account and check the its status.

They'll also check if there are other issues with your subscription Please browse this link for detailed steps: QuickBooks Online Support. 

Meanwhile, there's a possibility that your QuickBooks Online account gets suspended. You need to access and re-subscribe by updating the credit card information.

Let me guide you through the steps:

1. Go to Settings ⚙ at the top.
2. Under Your Company, choose Account and Settings. 
3. Click Billing & Subscription, then Resubscribe.
4. Enter the updated billing information.
5. Click Subscribe.

Check out this link for additional information about this: How to resubscribe or reactivate QuickBooks Online. It includes FAQs about the reactivation process.

If you're referring to your QuickBooks Cash account, you can chat them through here: Payments Support. They'll also check why the account is closed.

Stay in touch with me if there's anything else you need with your QuickBooks account. I'm always right here to help you.