There are two scenarios that I can provide, teammatesports20.
What do we mean by the account is closed? Has the billing subscription canceled or was suspended, or we're unable to sign in to QuickBooks?
We can reset your user ID or password so we reset your log in credentials. Let's make sure that we have access to the email and number we'll enter during the process. You'll receive an email with a password reset link. Here's how:
Enter your phone number, email address, or user ID, then select Continue.
Follow the onscreen instructions.
However, if we're referring to a canceled or suspended account, we can reactivate it again. We keep your data for a year with a read only access once canceled. We delete the account afterwards. Here's an article that we can use when resubscribing to your account.
Any additional information with your question is much appreciated. I'm here to help!
We hold of your account for a year after canceling the account, Wattoo1.
Once you have canceled the account you'll only have a read-only access. It's possible that the account was canceled more than a year that's why it has been deleted. We can verify that by accessing the account through a private browser since it doesn't store any cache that might have been stored in the regular browser. Then, we can clear the regular browser's cache to refresh frequently used sites. Other browsers can also help us access QuickBooks successfully.
You can use these keyboard shortcuts to open one, and use this link to access QuickBooks:
Google Chrome: Ctrl + Shift + N
Internet Explorer: Ctrl + Shift + P
Mozilla Firefox: Ctrl + Shift + P
Safari: Command + Option +P
If you get the same thing or any error you can use this article that will walk you through in getting rid of error prompts in the Sign In page. You can also get in touch with us so our Phone Support Team can walk you through on other ways on how to access your account. You can use this reference for more information about our support hours and type.
I'm just here if there's anything else that you need help with. You take care always and have a great day!