cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

My account is supposidly free but I cannot add any services to my account. How can I add new services and why wont it let me go to the Online Ecosystem???

 
6 Comments
Highlighted
QuickBooks Team

My account is supposidly free but I cannot add any services to my account. How can I add new services and why wont it let me go to the Online Ecosystem???

Hi there, @isarod22.

If you're trying to add, delete, or edit transactions in QuickBooks Self-Employed (QBSE), then you can simply perform the steps by going to the Transactions page.

 

1. Sign in to your QBSE account, then click on Transactions at the left pane.

2. Tap on the Add transaction tab at the upper-right corner of the page, if you wish to add a new transaction. 

3. Fill in the necessary information, then click on the Save button to record the transaction.

4. If you wish to delete a transaction, put a check-mark on the box beside the Date column.

5. Hit on Delete.

 

If you're using a 30-day QBSE trial, it will expire automatically after the trial period. This prevents you from logging in to your account, and we need to subscribe to access QBSE.

 

You can check out this link to subscribe: https://quickbooks.intuit.com/oa/selfemployed/. Then, click the Buy now tab to sign up for your account.

 

To learn more about QBSE, just check the QuickBooks Self-Employed Overview article.

 

Post again if there's anything you need assistance with. I'm a few clicks away to help, Have a good day!

Highlighted
Level 1

My account is supposidly free but I cannot add any services to my account. How can I add new services and why wont it let me go to the Online Ecosystem???

Yeah you totally missed the point... Has nothing to do with transactions... I am trying to add services in my Invoice... When adding a service I already have it goes in just fine, but when needing to add a NEW SERVICE it tells me that it cannot due to cancellation or unsubscribed... My Self Employment does not end untill 2021 which as we know is quite some time away... March 2021 to be exact...So my prob is if I already have a subscription to Self Employment till next year and it wont let me add new services because it states 

 

Product or service

You can't add data to QuickBooks Online Ecosystem because your trial or subscription period ended, you canceled your subscription, or there was a billing problem. To update your subscription, click the gear icon and view your account information.
 
Then What can I do to rectify this ??
Highlighted
Level 1

My account is supposidly free but I cannot add any services to my account. How can I add new services and why wont it let me go to the Online Ecosystem???

As a Matter of fact I was wrong It expires in April 2021

Highlighted
QuickBooks Team

My account is supposidly free but I cannot add any services to my account. How can I add new services and why wont it let me go to the Online Ecosystem???

Hi isarod22,

 

Since you already subscribed to a Self- employed, I suggest verifying your account by contacting our customer support team. From there, they can check your account securely and assist you with your QuickBooks Self-Employed (QBSE) subscription.

 

Here's how:

  1. Click Assistant.
  2. Enter "I need a human" in the field twice.
  3. Click I still need a human.
  4. Select either Message an agent or Get a callback

 

I'll also add the reference on how you can update your QuickBooks Self-Employed billing and subscription details.

 

 

Should you need more help in setting up your QBSE, you can always get back to us by leaving a comment below. I'll be around to help.

Highlighted
Level 1

My account is supposidly free but I cannot add any services to my account. How can I add new services and why wont it let me go to the Online Ecosystem???

I have encountered the same error--did you manage to get this resolved?

Highlighted
QuickBooks Team

My account is supposidly free but I cannot add any services to my account. How can I add new services and why wont it let me go to the Online Ecosystem???

We've been alerted about this behavior, rshawjones,

 

Our Product Team is currently investigating why you're unable to add a Customer to an Invoice due to the error "You can't add data to QuickBooks Online Ecosystem because your trial or subscription period ended ".

 

I highly suggest chatting our QuickBooks Self-Employed Support Team so they can add your account to the ticket (INV-45865). Doing this will allow you to receive updates regarding the issue via email.

 

You can follow the steps provided by my colleague @MaryAnn_E to get in touch with our support. Or visit this page for more details: Contact Support, then click QuickBooks Self-Employed.

 

Thanks for your patience and understanding while we look into this issue.

Need to get in touch?

Contact us