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Level 1

My clients are not receiving my emails

1 Comment
QuickBooks Team

My clients are not receiving my emails

Let's fix this error so your customers can receive your emails from QuickBooks, @trconstructionma


Here are the possible reasons why your customers aren't receiving your emails and on how to resolve them:


  • You've imported QuickBooks Desktop data into a QuickBooks Online company. If this is the case, you'll need to reset your email address from the Account and Settings. If it's not, proceed to the next solution.
  • Let your customers check their junk mail and spam folders. If the email is still not found, clear and then re-enter your email address from the Account and Settings by clearing the Company email field and enter the desired address.
  • If none of those solutions works, you'll need to have the QuickBooks Online mail server hostnames and IP addresses be added to your outgoing mail servers.

Check the following article for more information: 3 solutions for when customers aren't receiving your emails. Also, read the following article on how to email and customize sales form


I'm always here if you need further assistance. Take care and have a great rest of the day!

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