My contractor is receiving an error message from QB preventing them from completing the W9 electronically. I have not been able to complete adding my team. Suggestions?

Thanks for making it here, hisandherstransp.

I can help make your contactor complete submitting your W9 electronically. I'll share the steps that your contractors need to follow.

Let's check if this has something to do with your contractor's browser. Browsers have caches that temporarily save your browsing data. When it's full, one will experience unusual behaviors in QuickBooks like non-loading pages, unresponsive buttons. You can ask your contractor to open the link and complete the steps for W9 using an incognito browser. Below are some of the keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N
• Microsoft Edge: Ctrl + Shift + P

When you're on the incognito page,  If it does, you may want to clear the browsing history of your regular web browser. This will remove previously-stored browsing data that might have caused the issue. Otherwise, you can try using other supported browsers to be thorough.

Feel free to read through this article in case you need a reference on how to collect W9's from your contractor: You can do WHAT in QuickBooks? Collect contractor W-9s.

You can also visit our QuickBooks Help Articles page if you need some reference in completing your other tasks.

If there's anything I can help you with anything QuickBooks, please let me know. I'm always around here in the Intuit Community to help.

Hi, hisandherstransp.

Hope you’re doing great. I wanted to see how everything is going about the error message when trying to complete the W9 electronically. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!