My customer has used many credit cards to pay their invoice. The list is so long I need to remove cards that are no longer used or expired. How do I remove credit cards

Thank you for reaching out to the Community, @Ced050102. 

Let me help you delete a credit card in the Payment Method in QuickBooks Online (QBO). 

In QBO, making the account inactive is also deleting the account. When the account is inactivated, it gets removed from the Payment Method and other places where you can choose accounts. If the account has transactions, they remain part of your company data and it will still show through reports. Here's how: 

1. Go to the Gear icon.
2. Select All Lists under List.
3. Find the account you want to delete.
4. Click the drop-down in the Action column, then choose to Make Inactive.
5. Press Yes to confirm the action.

Here's an article you can refer to for more details about making an account inactive on your chart of accounts in QuickBooks Online. 

To edit an account, you can check out this article for the steps and details: Manage default and special accounts in your QuickBooks Online chart of accounts. Then, proceed to Accounts that can be edited, but not deactivated or merged section. 

Additionally, you can verify when QuickBooks deposits your customer payments into your bank account. For detailed information, kindly check out this article:  Find out when QuickBooks Payments deposits customer payments. 

Please comment below if you have other concerns about deleting the customer's payment method information. I'm always here to help manage your customers in QuickBooks. Take care always! 

I do not want to inactivate the customer.  It is a current customer.  The issue is when I am on my phone and try to take a payment for this customer.  The list of credit cards that come up take the entire screen which results in the "charge payment" button at the bottom to NOT appear.  This is why I want to remove some of the old credit cards.

I do not want to make the customer inactive.  They are still a current customer.  The issue was when I was on the road and tried to take the customer payment on my phone.  The list of credit cards was so long I was not able to see the "charge payment" button at the bottom of the screen.  This is why I want to delete some of the old credit card payments for this customer.

Good morning, @Ced050102. 

Thanks for reaching back out and giving additional information about your issue with removing your customer's credit cards. 

I apologize for the miscommunication on our end. However, my colleague's steps were not for making your customer inactive. Let's try using the instructions below to get this squared away once and for all.

1. Go to the Gear (Settings) icon in the top right-hand corner. 
2. Under the Lists column, choose All lists. 
3. Pick the Payment Methods option. 
4. From there, you can find the credit card. 
5. Select the drop-down arrow beside "Run report." 
6. Choose to either edit or make the credit card inactive. 

Review this guide for more details about how to add, edit, or disable a credit card. 

This should do the trick. Come back if you run into any trouble along the way. We're always here to lend a helping hand. Take care! 

These instructions do NOT work.  Like the original poster, I am trying to delete one particular credit card from one client's record.  The instructions that two different Intuit representatives have posted seem to be how to delete a payment method.  Deleting a payment method is NOT the same as deleting one particular credit card from one client's records.

If anyone at Intuit reviews this comment, please provide instructions on how to remove a credit card from a specific client's record.

I understand the importance of removing the credit card details of your customers, pmfcpa. It avoids charging their cards and keeps accurate records.

As of now, it is not possible to delete credit card information. As a workaround, we can edit and replace it with a non-transacting card number, which will overwrite the existing details.

Here's how:

1. Click on the Customers & leads, then select Customers.
2. Select the customer name, then click the Edit button.
3. Go to the Payments section.
4. Under the Preferred payment method field, select the credit card number.
5. On the Credit Card Information window, select Add.
6. Change the Credit card number to something like 4111-1111-1111-1111.
7. Enter any date in the future as the expiration date.
8. Click Save.

Alternatively, we can merge with a customer account that doesn't contain credit card information. To begin, create a new account by following the steps outlined below:

1. Click on the Customers & leads, then select Customers.
2. Select New customer.
3. Enter the same information as the original customer account except the Payment and billing information.
4. Add an identifier to the name in the Display name field.
5. Select Save.

Next, rename and merge the original account with the new one. I'll show you how:

1. Select the original customer account, then click Edit.
2. Add the same identifier you added on the new account to the original one.
3. Select Save.
4. A confirmation prompt will pop up, then select Yes to merge the account. 

Lastly, you can rename the merged account to the original one by removing the identifier.

I understand how beneficial it is to have the functionality to remove credit card details. I recommend sending feedback to our Product Development Team to help improve your experience in QuickBooks Online.

Keep me posted if you need further assistance managing your payment options in QuickBooks. I'll be here to provide you with the support that you need.