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Jennifer529
Level 2

My customer in Australia is trying to pay their invoice through quick books. The system is not allowing it due to a zip code error.

Will just the ACH work if I uncheck the credit card? Will the system accepts their bank information since it is in Australia?
2 Comments 2
Rea_M
QuickBooks Team

My customer in Australia is trying to pay their invoice through quick books. The system is not allowing it due to a zip code error.

Hello there, @Jennifer529.

 

Currently, there isn't an option to accept invoice payments through international banks in QuickBooks Online (QBO). Whether it's via credit card or ACH transaction, the system won't accept foreign bank information and will display a zip code error. However, you may let your customer use PayPal or other supported third-party apps to pay their invoice.

 

To select the right app for receiving international payments, I'd recommend visiting this page: The QuickBooks Apps. It contains the complete list of supported QBO apps for receiving payments.

 

Also, to keep you updated on the latest news, product features, and system upgrades, you can check out our blog: The QuickBooks Blog.

 

In the meantime, I'm also adding this article to further guide you in processing an ACH bank transfer for your customer’s invoice in QBO: Process an ACH bank transfer from a customer.

 

Let me know how it goes in the comments below. I'm just around to help if you have other concerns about receiving and processing invoice payments in QBO. Take care always.

Fiat Lux - ASIA
Level 15

My customer in Australia is trying to pay their invoice through quick books. The system is not allowing it due to a zip code error.

@Jennifer529 

You may utilize one of these apps to accept payments from your customers in Australia.

https://veem.grsm.io/veems

https://billcom.grsm.io/quickbooks

 

But once you need to accept credit card payments or direct debits, you should explore these apps

https://get.practiceignition.com/quickbooks

https://transferwise.prf.hn/l/75dqNgB

 

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