My customer paid 2 invoices at once, & it shows as Unapplied Cash Pmnt Income (even though invoices are marked as paid). So the deposit amounts are duplicated. Ideas?

Hi there, @catherinelouise.

Let me provide some information about the unapplied cash payment income and help you from there.

The unapplied cash payments are usually shown if the payment was created as a bank deposit, then applied to an invoice. This will show up in the report until the payment date of the invoice, and not the deposit date of the bank deposit.

Also, the payment date is the date when you applied the deposit to the invoice. If the payment date is not within the reporting period of your Profit and Loss, it will be recorded as an unapplied cash payment income.

For more information about the unapplied cash payment and how to get rid of it, you can read this article: What's Unapplied Cash Payment?

Then, let's check the duplicate deposits from your Bank register so you can delete it from there. Here's how:

1. Click Accounting from the left panel, then select Chart of Accounts.
2. Choose the appropriate bank from the list and click View register.
3. Find and select the duplicate deposits, then hit the Delete button.
4. Click Yes to confirm.

As always, feel free to visit our QuickBooks Community help website for QuickBooks Online if you need tips and related articles in the future.

Please know you can continue to reach me here with any additional questions. Thanks for coming to the Community, wishing you continued success.

I have qb enterprise professional, not online and I don't seem to have an "accountant" tab.  Under my "Income tracker" I have a few paid but "unapplied" invoices.  How did they get there and how do I resolve those invoices that are showing this way and have been paid.  Why do they end up as unapplied, it doesn't make sense to me.

I am having the same issue. QB is not linked to our bank. Income Tracker has several paid accounts listed as unapplied. Invoice number is attached. How can I correct these?

Welcome to the Community, @Gmtrahey.

I'm here to help you correct the paid accounts listed as unapplied.

For the paid invoices, make sure to link them with a received payment transaction.

You can run Open invoices report. Then create or find the Received Payment transaction.

Here's how to create a Received payment transaction:

1. Go to + New.
2. Select Receive payment.
3. From the Customer dropdown, select the name of the customer.
4. From the Payment method dropdown, select the payment method (credit card, debit, PayPal, Venmo, or ACH bank transfer).
5. From the "Deposit to" dropdown, choose the account you will put the payment.
6. In the Outstanding Transactions section, select the checkbox for the invoice you're recording the payment.
7. Enter the Reference no. and Memo if needed.
8. Click Save and close.

I'm also adding this article as your reference about the unapplied cash payments: Unapplied cash payment income on your profit and loss.

Also, when you need to deposit, check this article to learn more about the process: Record and make bank deposits in QuickBooks Online.

Let me know if you have additional questions about unapplied cash payments. I'm always here to help. Have a great day.