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palmersoutdoor
Level 1

My customer paid 5 days ago and it still just shows as pending. should I be worried?

 
1 Comment 1
LucasMicromatis
Moderator

My customer paid 5 days ago and it still just shows as pending. should I be worried?

Good morning, @palmersoutdoor,

 

Thanks for the question!  For the payment in question, was it a credit card or an ACH payment? Typically, credit card payments will take 2-3 business days, while ACH payments will take 5 business days.  Keep in mind that banks do not consider Saturday and Sunday business days.  If your customer paid 5 days, that would have fallen on the weekend.  I would expect your deposit to hit by tomorrow, as that would be 5 business days.

 

If for some reason you don't see the deposit by then, I would recommend reaching out to the support team directly so they can review the transaction and see why you haven't received it.

 

Here are the contact options for Payments support:

 

Payments Support

 

They would be happy to look into this for you!

 

Thanks,

Lucas

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