My customers are not getting the email from me when I send the invoice. How do I fix this?
I've got some steps that you can try, davidhorton76.
It's possible that the invoices were moved to their junk or spam folder. If you haven't yet tried sending the invoice to your email address, then let's do that. Here's a sample screenshot for reference:
If you didn't receive the invoice, we can perform some troubleshooting steps.
To start, open an incognito or private browser this prevents cache from being stored. You can use the shortcuts below:
Chrome: Press Ctrl + Shift + N
Internet Explorer or Firefox: Ctrl + Shift + P
Safari: Press Command + Shift + N
Next, go to https://qbo.intuit.com/ and log in to your account. Once logged in, try sending an invoice to yourself.