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davidhorton76
Level 1

My customers are not getting the email from me when I send the invoice. How do I fix this?

 
1 Comment 1
RenjolynC
QuickBooks Team

My customers are not getting the email from me when I send the invoice. How do I fix this?

I've got some steps that you can try, davidhorton76.

 

It's possible that the invoices were moved to their junk or spam folder. If you haven't yet tried sending the invoice to your email address, then let's do that. Here's a sample screenshot for reference:

 

If you didn't receive the invoice, we can perform some troubleshooting steps.

 

To start, open an incognito or private browser this prevents cache from being stored. You can use the shortcuts below:

  • Chrome: Press Ctrl Shift N
  • Internet Explorer or FirefoxCtrl Shift P
  • Safari: Press Command Shift N

Next, go to https://qbo.intuit.com/ and log in to your account. Once logged in, try sending an invoice to yourself.

 

If it works, our final step is to clear the cache on your regular browser. I've got this article for the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

 

You can also use a different browser as an alternate solution.

 

Please keep me posted on how it goes. I'll be around to help you some more. Take care. 

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