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Level 1

My emails are not being sent this is the 2nd day.

1 Comment
QuickBooks Team

My emails are not being sent this is the 2nd day.

Hello there, sandra26. 


What e-mail provider are we using to send our forms?


We have reported issues from customers using Outlook and our engineers are working on to get this fixed. I suggest reaching out to us so we can add your account to the notification list. 


Here's how to contact us:

  1. Click Help from the menu and select QuickBooks Desktop Help
  2. Hit the Contact us link.
  3. Enter in the field something like Can't send email via Outloook so we'll be routed to the right support team. 
  4. Select a way on how to connect with us. Choose Message an Agent or Talk to a Specialist

If we're using Web Mail, we can set it up again to refresh the settings. First, let's make sure that we update QUickBooks to its latest release. Refresh the settings again and once done we can resend your forms again. 


I'm here if you need anything else. Thanks!

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