My first invoice payment the bank rejected. I didn't receive a email with a reason code. How do I resubmit the invoice to be paid. It shows a $0 balance now.

I'll help you resubmit the invoice in QuickBooks Online, banj61555.

One possible cause the payment was rejected is your bank information isn't correct within Merchant Services. Here's how you can check and update the information if need be: 

1. Go to this link: http://merchantcenter.intuit.com/
2. Select your account. 
3. Press Account Profile. 

As for handling the rejected payment, let's first create a service item to track the rejected bank transfer.

1. Go to the Gear icon and choose Products and Services.
2. Click New and then Service.
3. Enter Rejected bank transfer for the name.
4. Enter Bank transfer payment received rejected by the bank for the description.
5. Select the bank account you deposited for the Income account. If you haven't made the bank deposit yet, select Undeposited funds for the Income account.
6. Once done, click Save and close.

Then, we can now create an invoice to record the rejected payment. 

1. Click the + New button.
2. Choose Invoice.
3. Enter the customer who had the failed bank transfer payment.
4. Add the Rejected bank transfer item you created.
5. Enter the total amount of the rejected payment.
6. Make sure Tax is not selected.
7. Once done, click Save and close.

After that, let's move the original payment to the invoice you just created.

1. Open the invoice that has the rejected payment.
2. Choose the Payment link to open the rejected payment.
3. Uncheck the original invoice, then choose the new one you created.
4. Click Save and close once finished. 

For further guidance you can visit this article: Handle a Rejected or Failed Bank Transfer Payment.

Additionally, I've included our Deposits article for future reference. From there, you can browse articles that can guide you in handling your deposits to ensure your books are accurate.

Please come back and keep us posted on your progress in resubmitting the invoice. I'm determined to get this resolved.

Hi banj61555,

Hope you’re doing great. I wanted to see how everything about resubmitting your rejected invoice payment? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!