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mandyrich27
Level 1

My invoice #161 is marked as paid yet I did not receive the deposit in my checking account. Email from July 6: Your transaction ID for this payment is: aoc513gt

 
1 Comment 1
ChristieAnn
QuickBooks Team

My invoice #161 is marked as paid yet I did not receive the deposit in my checking account. Email from July 6: Your transaction ID for this payment is: aoc513gt

Hi there, mandyrich27.

 

I'll route you to the right support to help check the deposit that is still not in your checking account. They can verify the status of the payment, too. I'd suggest contacting our Merchants Services Support Team. This team is the best resource for such inquiries, as they're able to request account information.

 

Here's how to contact them:

 

  1. Go to: https://community.intuit.com/browse/payments-contact-us.
  2. Look for the support's contact details under QuickBooks Payments.

 

You can click this article to see information on how long it takes to get payments you process in each product: Find out when QuickBooks Payments deposits customer payments.

 

Please refer to this article on how you can protect yourself against credit card fraud and chargebacks: Prevent credit card fraud.

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

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