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My invoices are no longer showing the product names. Just number and cost. I tried editing templates but nothing has helped. What's up?

 
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QuickBooks Team

Re: My invoices are no longer showing the product names. Just number and cost. I tried editing te...

Thanks for visiting us here in the Community, kristascups.

 

I can help you check why the product and service names don't show on your invoices.

 

Currently, we haven't received any reports similar with invoices not showing the product and service names. To resolve this, please follow some troubleshooting steps below:

 

You could try creating another template, if you have one, see if it works there first. If so, you'll need to delete and recreate any recurring template that might have been damaged.

 

Here's how to delete a recurring template:

  1. Go to the Gear icon.
  2. Under Lists, select Recurring Transactions.
  3. Locate the transaction or template you want to delete.
  4. Click the drop-down beside Edit.
  5. Choose Delete.
  6. Click Yes to confirm.

Here's how to create a recurring template:

  1. Go to the Gear icon.
  2. Under Lists, select Recurring Transactions.
  3. In the Recurring Transactions page, click the New button in the upper right.
  4. Click the drop-down to select a Transaction Type.
  5. Click OK.
  6. Enter necessary information to create the template.
  7. Click Save Template.

For more detailed steps, please check the following articles below:

If the issue persists, try clearing your browser's cache and cookies or using another browser to isolate if this is an unexpected QuickBooks behavior. This will refresh the browser's history, resetting into its default state.


Before doing so, you need to save necessary information such as login ID's and passwords.
 

You've got this. This information should help with your invoices concern. I'm here to answer if you have questions about this info or anything else in QuickBooks. Enjoy your day.

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