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My invoices are not in PDF format anymore. What happened? Help?

 
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QuickBooks Team

My invoices are not in PDF format anymore. What happened? Help?

Let's get this sorted out and I'm here to help you fix your invoice format, charles34.

 

Usually, this can be resolved by updating Adobe Reader to the latest version. You can follow the steps below on how to do it.

  1. Click the Start button at the bottom-left of your screen.
  2. Click Programs or All Programs, then click Adobe Reader or Acrobat.
  3. Click Help from the menu.
  4. Click Check for Updates.
  5. If updates are found, follow the update process to completion and restart your computer when finished.
  6. Log back into your QuickBooks Online company check if it is showing the PDF format.

If you're already using the latest version of Adobe Reader, or if you updated to the latest version and it did not fix the problem, you can repair Adobe.

 

Here's how:

  1. Close Acrobat/Reader and all open web browser windows.
  2. Click the Start button at the bottom-left of your screen.
  3. Go to Control Panel or Settings then Control Panel.
  4. Click on Add or Remove Programs (Windows XP) or Programs and Features (Windows Vista and Windows 7).
  5. Click on Acrobat or Adobe Reader.
  6. Click Change (Windows XP) or Uninstall/Change (Windows Vista/Windows 7).
  7. In the Setup dialog box, click Next.
  8. Click Repair, then click Next.
  9. Click Install.
  10. When the process is complete, click Finish.
  11. Restart the computer.
  12. Log back into your QuickBooks Online company and check.

In cases when repairing does not fix the problem, you may need to uninstall and reinstall Adobe Reader

 

To uninstall:

  1. Close Adobe Acrobat or Adobe Reader and all open web browser windows.
  2. Click the Start button at the bottom-left of your screen.
  3. Go to Control Panel or Settings then Control Panel.
  4. Click on Add or Remove Programs (Windows XP) or Programs and Features (Windows Vista and Windows 7).
  5. Click on Acrobat or Adobe Reader.
  6. Click Remove (Windows XP) or Uninstall (Windows Vista and Windows 7).
  7. Click Yes to confirm the removal, then wait for the removal process to complete.

To reinstall, use the DVD or the installation download you received from Adobe. 

 

In case you'll want to receive the payment, you can have different ways on how to record the invoice payments in QuickBooks Online.

 

Please let me know what happens after the update. I'm always right here to help you any time of the day. Have a nice day!

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