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amazonpestcontro
Level 1

My invoices print with the name on them twice. So the city and state wont show up in my envelop window. Not all of them do this. how do I fix this

why do my invoices print with the name on them twice. One line over the other
1 Comment 1
MaryLurleenM
Moderator

My invoices print with the name on them twice. So the city and state wont show up in my envelop window. Not all of them do this. how do I fix this

Let's make sure your Adobe Reader is up-to-date, amazonpestcontro.

 

Most printing problems in QuickBooks Online can be resolved by updating Adobe Reader/Acrobat to the latest version or by repairing your Adobe installation. Check the Adobe website for detailed instructions on how to update.

 

If the error persists, follow the steps below:

  1. Close Acrobat/Reader and all open web browser windows.
  2. Select the Start button at the bottom left of your screen.
  3. Type Control Panel, then press Enter.
  4. Select Programs and Features.
  5. Select Acrobat or Adobe Reader, then Uninstall/Change.
  6. In the Setup dialog box, select Next.
  7. Select Repair, then Next.
  8. Select Install.
  9. When the process is complete, select Finish.
  10. Restart your computer.
  11. Log back in to QuickBooks Online, then try to print.

Here's an article for more reference: Resolve PDF printing issues.

 

Let me know if you have other questions, I'll be more than willing to help.

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