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Hello there, @chefkellyw.
I'm here to ensure that your customer can pay you through QuickBooks.
I'd like to know if you've received an error when sending the transaction to your customer? This will help me identify what is the best workaround I can provide to you.
To get this resolved right away, I'd suggest contacting our Merchant Support Team to verify your account status for online payments. Here's how:
For now, you'll want to make your customer pay manually or through ACH.
I've added a reference page that will give you more insights about handling payments in QuickBooks: QuickBooks Payments FAQ.
You may consider reading this interesting article you can use in the future in case you want to beautify your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.
You can always reach back to us if you have any additional questions or concerns. I'm here to help in any way that I can. Take care!