Hi there, danny5.
I'm glad you've reached out to us. Let me help get this sorted out so you can print your invoice with the logo successfully.
We haven't received any similar reports about this issue, and I appreciate you taking the time to report this. Let's perform some basic troubleshooting steps by logging in to QBO using a private browser or incognito window. This mode allows you to do a clean search, free from the influence of previous browsing history and network.
Here are the keyboard shortcuts to open private browser:
- Google Chrome: press Ctrl+Shift+N
- Mozilla Firefox: press Ctrl+Shift+P
- Internet Explorer: press Ctrl+Shift+P
- Safari: press Command+Shift+P
If you're able to print the invoice with the logo using private browser, I suggest clearing your browser's cache to start fresh. The next time you log in to QuickBooks Online, your browser will download fresh copies of everything you see on each page. Any cache-related issues should be cleared up.
If the issue persists, I recommend calling our QuickBooks Online Support Team. They have additional tools to pull up your account and investigate this further.
Here's how you can contact our phone support:
- Go to: Get help with QuickBooks Online.
- Click the contact us link.
- Select the Search for something else, and type-in Customer Support.
- Click Search.
- Scroll-down and click Get Phone Number.
Please let me know how it goes by clicking the Reply button below. I'm always here to help you out if you have any other questions about invoice. Have a good one.
