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tbass3321
Level 1

My QB email has stopped working, does anyone know how to fix? I use AOL for email address.

 
3 Comments 3
MaryJoyD
QuickBooks Team

My QB email has stopped working, does anyone know how to fix? I use AOL for email address.

Hello, @tbass3321.

 

Make sure to have the latest release of your QuickBooks Desktop. This will keep your software up-to-date so you always have the latest features and fixes. 

 

If you still get error messages, try to check AOL’s email settings. Make sure that QuickBooks isn't blocked.

 

If the error persists, go to your antivirus settings and allow port exceptions. Here are steps for Norton and McAfee.

  • Make Port 465 open for Yahoo! Mail.
  • Make Port 587 open for Gmail and all other email services

Once done, go back into QuickBooks and email yourself a test transaction. 

 

Read this article for more information: Fix webmail password issues in QuickBooks Desktop

 

I'm always here if you need help. Have a wonderful day!

tbass3321
Level 1

My QB email has stopped working, does anyone know how to fix? I use AOL for email address.

Not yet.... 

katherinejoyceO
QuickBooks Team

My QB email has stopped working, does anyone know how to fix? I use AOL for email address.

Thanks for coming back, @tbass3321. I want to make sure that I'm able to provide you with the right resolutions to your concern. Can you please specify what you mean about not yet? 

 

Any additional information will be of great help for me to come up with the fix. 

 

Please know I'm always available here to lend a helping hand. Stay safe. 

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