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Level 1

My quick books is not taking simple entries properly ? can you help please ? .. expenses,are not being entered properly when i hit save ??

 
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QuickBooks Team

My quick books is not taking simple entries properly ? can you help please ? .. expenses,are not being entered properly when i hit save ??

I can share some basic troubleshooting steps that will fix this issue, johnscudi.

 

It could be that the accumulated cache in the system why is the reason why the program acts strangely when we save your transactions. You can follow the steps that I've listed below to fix this:

 

  1. Opening a private/incognito browser then use it in accessing your account. This process will help us in identifying if it's a browser-related issue since this mode doesn't save your web searches. You can use these shortcut keys to open this window:
     
    • Google Chrome: Ctrl + Shift + N
    • Safari 11 or newer: ⌘ + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
       
  2. Once done signing in, let's create a dummy transaction to check if it's working well. If it succeeds, we'll have to go back to your regular browser and clear the cache to get rid of the stored junk files and improve system performance.
     
  3. If it's still not saving the transactions properly, we can use other supported browsers. It could be that the one you're currently working on has a temporary problem with QuickBooks. As of now, here' s our supported browsers:
     
    • Google Chrome
    • Mozilla Firefox
    • Microsoft Edge
    • Safari 11 or newer

Let me know how it goes in the comment section, as I want to ensure that you can successfully print the report. I also encourage you to post the error message or include a screenshot if ever received one.

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