My Quickbooks AP quits every time I choose the Mileage icon. I can click on ALL the other buttons and it shows me what I click on.

Hello @debkoltzbrown-gm,

Thank you for posting here in the Community. I can help you fix the issue with the QuickBooks Self-Employed app.

You can perform some troubleshooting steps to isolate and fix the issue. Please start by updating the app to the latest version.

To update using an android device:

1. On your device, open the Google Play store.
2. On the home screen, select the Menu ☰ icon.
3. Select My apps & games.
4. In the Updates tab, look for the QuickBooks Self-Employed app.
5. If you see the option, select Update.

For iOS users, here's how:

1. On your device, open the App Store.
2. Select the Today tab, then select your profile.
3. In the Available updates section, look for the QuickBooks Self-Employed app.
4. If you see the option, select Update.

If you're using third-party antivirus apps or apps that boost memory or battery saving, they may interfere with mileage tracking. If you do, please add QuickBooks Self-Employed to the whitelist for these types of apps.

You can also check these articles for more details about mileage tracking, like what to do if you run into problems tracking your work trips:

• Fix mileage tracking issues in QuickBooks Self-Employed for Android.
• Fix mileage tracking issues in QuickBooks Self-Employed for iOS

Leave a comment below if you have other concerns. The Community and I will be around to help you.

Already done that. No updates. rebooted my phone. I can hit every icon but mileage. When I hit the mileage ap  quickbooks shuts down.

Hello there, debkoltzbrown-gm.

Thanks for your reply. If you haven't tried uninstalling and reinstalling the app, we can follow the steps below to fix it. All information stored before uninstalling the app will stay. Here's how to do it: 

To uninstall:

1. Hold or long pres the QuickBooks Self-Employed icon. 
2. Click on the (x) and select Yes to uninstall.

To install:

1. Go to the Play or App store.
2. Search for the QuickBooks Self-Employed app.
3. Click on Install.

If the same thing happens, we can go ahead and escalate this to our customer support team. They can help us figure out the reason why QuickBooks shutdown when hitting Mileage. Here's how to contact them: 

1. Log in to your QuickBooks Self-Employed. 
2. Click the Help icon or Assistant located in the upper right-hand corner.
3. Then, enter your question and click the Contact us button.
4. Select Get a callback. You can contact our specialist from Monday-Friday at 6 AM - 6 PM.
   

Also, you can visit these articles in your free to gather additional details about fixing mileage tracking issues in QBSE:

• Learn what to do if you have problems tracking work trips on your device.
• Automatically track mileage in QuickBooks Online. 

Comment again if there's anything you need. We're all right here to assist anytime. Keep safe always.