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laurie22
Level 1

My QuickBooks seems to be sending my invoices twice to my customers through my Outlook. What can I do to troubleshoot this issue?

 
1 Comment
KhimG
QuickBooks Team

My QuickBooks seems to be sending my invoices twice to my customers through my Outlook. What can I do to troubleshoot this issue?

I appreciate you contacting us here, @laurie22.


Let's delete and redo the set up of your email to fix the issue of invoices being sent twice in QuickBooks Desktop. 


Here's how:

  1. From the Edit menu, select Preferences.
  2. Pick Send forms, then My Preferences.
  3. Highlight the e-mail id and tap Delete.
  4. Once done, make sure to choose WebMail and click Add.
  5. Enter your email address and choose your email provider from the drop-down.
  6. Place a checkmark in the box next to Use enhanced security (Recommended), then hit OK.
  7. When prompted, sign in to your Intuit account. The username or email address you use here may not necessarily be the same as the one you are connecting to QuickBooks.
  8. Your webmail provider's login page will display. Sign in and choose to grant Intuit access.

I’m adding this article to serve as your guide: Connect your email to QuickBooks Desktop.


Please reach out to me if you need assistance performing the steps above. I’m here to keep helping. Have a great day!
 

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