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mmoske
Level 1

My QuickBooks Self employed is not showing current mileage and wont let me open up invoices

 
1 Comment 1
RenjolynC
QuickBooks Team

My QuickBooks Self employed is not showing current mileage and wont let me open up invoices

I'd like to share some steps to help you view the mileage and open the invoices, mmoske.

 

If you access your QuickBooks Self-Employed account using the web browser, we can do some basic troubleshooting steps to fix any browser-related issues.

 

Let's try opening your account in a private browser to avoid storing any cache files that may be causing this behavior. You can use these keyboard shortcuts: 

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

 

Then, try to view your mileage or open the invoice. If it works, go back to your regular browser and clear its cache. Clearing cache on a daily basis helps refresh the browser's settings. Once done, please make sure to close and re-open your browser.

 

You can also use a different supported browser.

 

To fix issues when using the mobile app, you can read these articles:

 

Please leave a reply if you're able to view the information. I'll be around to provide more help. Thanks.

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