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Join nowI'm here to ensure you can add purchasing info on your items, hayley-ucd.
To do this, I'd suggest following the steps below to add the purchasing details. I've also attached a screenshot for your visual reference.
In case the issue persists, let's access your account via a private window. This doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser.
Here are the keyboard shortcuts:
Once signed in, please follow the steps above. If it works, let's clear the browser's cache. This helps remove its stored cache so QuickBooks will perform efficiently.
If it doesn't work, I'd recommend using different browsers. They'll provide you the best and most secure experience with QuickBooks.
Additionally, you can run reports in QuickBooks to see your sales and inventory status. This helps you keep track of your best sellers, what’s on hand, the cost of goods, and more.
I encourage getting back on this thread if you need assistance managing your products and services. We're always here to help.
Hello,
Yes, I understand where these options should be, however they are simply not there. The entire section for "purchasing information", including the check box for "I purchase this service/product from a vendor" is missing entirely. I have not found any information that this is typical of my version of quickbooks, and have been told it should be present regardless of what version. I use quickbooks online, FYI.
Hayley Wade
Hello there,hayley-ucd.
Thank you for posting here in the Community. Allow me to step in and help provide additional information about the Product/Service description in QuickBooks Online.
We're unable to see the I purchase this product/service from a vendor checkbox if you're using the Simple Start or Essentials version of QuickBooks Online. However, we can upgrade to either Plus or Advance so you can use the Purchasing information checkbox.
To upgrade your account, here's how:
I’m attaching this article about adding product and service items to QuickBooks Online. It has information that tracks and manages product and service items.
If you're referring to something else, please let us know by adding more details to your reply. Thank you in advance.
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