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Level 1

Need to change Company address on all invoices. Changed all fields but still shows wrong address. Shows correct one on Custom Forms but prints wrong address. Please Help?

 
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QuickBooks Team

Need to change Company address on all invoices. Changed all fields but still shows wrong address. Shows correct one on Custom Forms but prints wrong address. Please Help?

Hello there, fimbres100.

I trust your week is off to a good start. I’m here to help correct the address of your invoices.


You’ll first double-check the Company Address listed from your Account and Settings page. Then, make sure to default the template you’ve customized in the Custom Form Styles section.  

 

To review the address in the Account and Settings:

  1. Go to the Gear icon, then select Account and Settings.
  2. Pick Company from the left panel.
  3. Click the Address pencil icon and update the Company address.
  4. Choose Done.

To default the template:

  1. Go to the Gear icon, then select Custom Form Styles.
  2. Locate the invoice template you’ve customized.
  3. In the Action column, choose Make default from the Edit drop-down.

Please note that this change won’t affect those previously created invoices. It will only be applied moving forward.


You’ll want to open the old transactions, and manually change the template used. Here’s how:

  1. Pick Sales in the left navigation panel, choose Customers.
  2. Locate the customer you need, and open the invoice you need.
  3. Click Customize at the bottom of your screen, and put a check mark in the template you want to use.
  4. Then, select the Print or Preview button.

That’s it! Your new address should now show in your invoices.


Let me know if you have questions with the process. I’ll be around.

Highlighted
Level 1

Need to change Company address on all invoices. Changed all fields but still shows wrong address. Shows correct one on Custom Forms but prints wrong address. Please Help?

 
Highlighted
QuickBooks Team

Need to change Company address on all invoices. Changed all fields but still shows wrong address. Shows correct one on Custom Forms but prints wrong address. Please Help?

Hi @Laurie5,

 

Welcome to the Community. I'd be glad to assist you with ensuring that your forms have the correct address on them. 

 

My colleague @VivienJ provided instructions above to help ensure that the default address is correctly setup. Should your forms not show correctly after following these steps, I suggest checking to see if you have Location Tracking enabled to show a different address. Here's how:

 

  1. Select the Gear icon.
  2. Click All Lists and choose Locations.
  3. Select the dropdown triangle under the Action column and click Edit
  4. See if a check-mark is in the box next to This location has a different address where customers contact me or send payments.
  5. If the old address is in there, you can update it to the new one or remove the check-mark next to this option.
  6. Click Save.

 

The following is a screenshot to serve as a visual reference:

 

 

I'm also including an article that covers the steps for updating addresses in QuickBooks Online: Change Company Name, Address, Email Address, EIN, and Privacy Settings.

 

It's my priority that this is taken care of for you, so please feel free let me know how it goes by posting a comment below. Best regards.

Highlighted
Level 1

Need to change Company address on all invoices. Changed all fields but still shows wrong address. Shows correct one on Custom Forms but prints wrong address. Please Help?

Thank you , the "locations" area was where we needed to go to resolve the issue.

Highlighted
QuickBooks Team

Need to change Company address on all invoices. Changed all fields but still shows wrong address. Shows correct one on Custom Forms but prints wrong address. Please Help?

Hello again, @Laurie5,

 

You're very welcome. It's nice to hear that this is resolved for you now. 

 

I'm just a few clicks away should you need anything else. Have a lovely day.
 

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