Welcome to the Community. Let me provide some information about your QuickBooks account.
When you purchase a subscription, you'll be asked to view and agree with the product, payment, and pricing terms. It contains all the information you need regarding how we will bill your QuickBooks account.
I highly suggest reviewing the Intuit Terms of Service to determine if you're eligible for reimbursement. You can also contact our QuickBooks Support Team for further assistance regarding your account.
Go to the Help menu at the upper right.
Choose Contact Us.
Enter your specific concern in the What can we help you with? box.
Click Let's talk.
Select Get a callback or Start a chat.
Our Customer Support Team is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday).
In case you need tips and related articles in managing your account, you can check out our QuickBooks Community help website.
Keep us posted if you need anything else regarding the setup. Have a great day.