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Level 1

October 2018 Invoices not adding up to correct amount

My invoices for the month of October 2018 are not correctly adding up to the total sales amount for the month. I can run an "invoice list by date report" and see all my invoices with the correct amount for the month of October. When I run a sales tax report it shows my taxable amount $15000 under the total even though all invoices have taxes. My dashboard matches the sales tax number and is also under by $15000 from the actual total sales.

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QuickBooks Team

October 2018 Invoices not adding up to correct amount

Hi there, @mg123.

 

Welcome to the Community.  I'm here to share some updates regarding your incorrect sales tax amount concern.

 

Currently, we have an ongoing issue wherein customers' Sales Tax Liability report is showing an incorrect amount. Our Engineering Team is now diligently working to get this fix in a timely manner. 

This time, I'd suggest reaching out to our Customer Care Team so you'll be added to the list of the affected users. That way, you can receive recent updates about the status of the issue via email.

 

I appreciate your patience while this is being worked on. Please know that I'm just a post away should you need anything else. Have a great day!

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Level 1

October 2018 Invoices not adding up to correct amount

Hi mg123,

 

I would suggest to look at the Report "Transaction detail by Account" --> then customize and filter by GL Account to select only the Sale/s accounts. 

By doing this you will be able to see what transactions are included here and compare with the invoices (and see what invoices are not included here).

Also you can choose a report from the Sales Tax (detail) to see what this includes.

This way at least you will know faster what invoice/s are you missing rather than waiting to get a fix from Quickbooks.

Hope this helps.

 

Sincerely,

 

Gabriel Krozkin

www.krozkin.ca

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