On my Quantity on Hand column, one of my products shows 2. When I open up the "adjust amount", it says 5! Say what? This mismatch is affecting more than one product.

Let's run some troubleshooting steps to isolate what causes the quantity on hand to mismatch, userpurepartybykayla

To start with, let's open QuickBooks on a private window. It is the first step to determine any browser-related issues. You can use these keyboard keys to open one:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, we may go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the opened pages.

We can also switch to a different supported browser as alternative.

I've also included these references for more guide in managing your items: 

• Change product and service item types in QuickBooks Online
• Add product and service items to QuickBooks Online

Feel free to tag my name if there's anything that I can help. Keep safe!

Let's run some troubleshooting steps to isolate what causes the quantity on hand to mismatch, userpurepartybykayla

To start with, let's open QuickBooks on a private window. It is the first step to determine any browser-related issues. You can use these keyboard keys to open one:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, we may go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the opened pages.

We can also switch to a different supported browser as alternative.

I've also included these references for more guide in managing your items: 

• Change product and service item types in QuickBooks Online
• Add product and service items to QuickBooks Online

Feel free to tag my name if there's anything that I can help. Keep safe!