Let's perform some troubleshooting steps so you can enter a scheduled payment successfully.
To check if it's a browser data issue, let's try logging in to logging to your QuickBooks Online (QBO) account using a private browser. There are times that the browser stores frequently-accessed data, thus causing websites, like QBO, to act weirdly.
To use a private browser, here's how:
Google Chrome: Ctrl + Shift + N
Internet Explorer: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + N
Safari: Command + Option + N
Once logged in, go back and try to enter a scheduled payment again to double-check. For more guidance, feel free to check out this article: Understanding payment schedules.
As additional option, explore this 3rd party app - Melio. You may:
* Pay a vendor invoice with a bank transfer or ACH transfer for FREE. * Stretch your cash flow by creating up to a 45-day float by paying bills via a credit card, even if the vendor doesn’t accept credit cards. * Vendors get paid with a physical check or with electronic bank transfers. You choose how you pay. * Schedule payments to be paid in the future to take advantage of vendors’ terms. * 2-way sync with QuickBooks Online (data flows both ways).