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CraigW2
Level 1

Online QB Beginning balance showing in bank reconciliation screen when no original opening balance was entered

How can I fix opening balance when "Online QB Beginning balance showing in bank reconciliation screen when no original opening balance was entered"?

2 Comments 2
Kendra H
QuickBooks Team

Online QB Beginning balance showing in bank reconciliation screen when no original opening balance was entered

Hello there, @CraigW2

 

Thanks for posting here in the Community. 

 

In QuickBooks Online, you can edit the incorrect opening balance through the View Register option for the account, and here's how: 

  1. Click on the Gear icon, then select Chart of Accounts
  2. Locate the account and go to the Action column, then pick View Register
  3. Find and choose the opening balance entry. 
  4. Edit the amount. 
  5. When you're ready, select Save

 

For further instructions with correcting open balances, you can refer to this article: Edit an incorrect opening balance.

 

Feel free to comment below if you have any more questions or concerns. Have a safe and productive rest of your day!

CraigW2
Level 1

Online QB Beginning balance showing in bank reconciliation screen when no original opening balance was entered

Yes, that would work, if there had been an opening balance entry made originally. The person who set it up originally, apparently didn't. So without that the next option was to make a journal entry withe the opening balance and check it off as reconciled. However that did not correct the original problem: zero beginning balance in the register, but upon starting reconciliation process there was a beginning balance showing even before that journal entry. I used the justanswer.com paid service and the problem was that the account had been reconciled previously and forced balanced and then the reconciations were undone. This left the transactions that had been forced balanced showing as reconciled in the register. Fix was to sort the register by cleared/reconciled and then edit each transaction still showing as reconciled as not and saving each affected entry. Problem solved.

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