As of the moment, there’s an investigation that takes place regarding W9. We are aware of this circumstance. Our engineers are now working on a fix. However, there’s no specific timeframe to when this issue is resolved.
I recommend contacting our Technical support team to add you to the list of affected users. This way, you’re able to receive a notification via email once a resolution is implemented.
Please know that our supports are most available from 6:00 AM to 6:00 PM PT. They can also assist customers during the weekend but only Saturday starting from 6:00 AM until 3:00 PM PT.
Here are the steps to contact them:
Select the (?) Help menu located at the top right.
Click Contact Us.
Enter your concern in the box.
Hit Let’s talk.
Choose to Get a call.
You can also give these investigation numbers here INV-50650 and INV-44187 for their reference.
For information about obtaining W-9 forms and understanding the penalties associated with the form's requirements, you can see details in this article. I've also included this link to learn more about how to collect your contractor's W9 information.
I appreciate your patience while we’re working on this. Please let me know if you have other concerns besides W9. I’m always here determined to find a resolution for you. Keep safe.