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bitpusher10101010
Level 2

"Open Invoices" report crashes Quickbooks 2018

Every time I open the "Open Invoices" report Quickbooks 2018 is crashing. It offers to send a report to Intuit.

In order to determine if my Quickbooks data file could be the issue, I started a Sample company provided by the software. Same issue occurs (see provided snapshot).


How to reproduce: While in Quickbooks press ALT-R-C-O


Please assist. Thank you for all responses.

15 Comments 15
Kristine Mae
Moderator

"Open Invoices" report crashes Quickbooks 2018

I'm here to assist you, Bitpusher10101010.

 

The most common reason why you encounter an unrecoverable error is damaged data or computer issues. Since you've bumped into the error after opening a report, we are investigating this. In the meantime, here's how you can get around the error:

  1. Close QuickBooks.
  2. Right-click on the QuickBooks icon from your desktop, then select Run as administrator.

Although, if you're still encountering the same issue after running as admin, check this reference on how to fix unrecoverable errors in QuickBooks Desktop

 

You can get back to this thread. We're available 24/7 to help you. Take care! 

bitpusher10101010
Level 2

"Open Invoices" report crashes Quickbooks 2018

Thank you Kristine, however, the issue persists. I installed the "Quickbooks Tools Hub" and went through that too.

Will I be notified if a fix comes in?

Again, this is happening on the Intuit provided sample file, so, I doubt it is related to data corruption.

 

Tori B
QuickBooks Team

"Open Invoices" report crashes Quickbooks 2018

Good morning, @bitpusher10101010.

 

Thanks for following up with us. 

 

First off, excellent job opening a sample file to test if this is a data-related issue. By the way, you're correct with your thinking. Most of the time, it won't show signs of data damage when it happens in a sample file and your company file. Typically when this shows in a sample file, we know that it's more of an application issue. 

 

With that being said, I have another solution to offer. Let's suppress your QuickBooks application. I've included the steps below to do this. 

 

1. Shut down QuickBooks properly (File, Close company, File, then Exit).

2. Press and hold the Ctrl key on your keyboard. While continuing to hold, double-click the QuickBooks application. Please note: Do not release the key until QuickBooks is fully opened, and you see the home screen to choose a company file open.

3. Open your company file. 

4. Enter your login credentials. 

5. Before hitting the Login button, press and hold the Alt key. Once the key is held, hit Log in. Please continue to hold until you can hover the mouse over the menu options at the top, ensuring they're highlighted green.

6. Once the file is fully opened, release the key. Now try re-running your report. 

 

That's all there is to it. Check out Unrecoverable error: General troubleshooting steps for more details. 

 

Let me know if you have additional questions or concerns. I'll be here every step of the way. You can reach out to the Community at any time. Take care and enjoy the day ahead! 

bitpusher10101010
Level 2

"Open Invoices" report crashes Quickbooks 2018

I've done everything suggested. Please help. Thank you.

MirriamM
Moderator

"Open Invoices" report crashes Quickbooks 2018

Thanks for keeping us updated, @bitpusher10101010. I appreciate you performing the steps provided by my colleagues above. 

 

We recently received a report about the Unrecoverable error as an ongoing issue in QuickBooks Desktop and our engineers are diligently working to fix this as soon as possible. 

 

Since the issue persists after trying the recommended workarounds, I recommend contacting our Customer Care Team to include you to the list of affected users. Here's how:     

  1. Go to the Help menu at the top.    
  2. Pick QuickBooks Desktop Help.    
  3. On the pop-up screen, select Contact Us.

For helpful resources, you may want to check out our help articles for QuickBooks Desktop for future use.

 

I appreciate your patience while we work on a fix. If there's anything else I can do for you concerning QuickBooks, let me know by commenting below. I'd be more than happy to help. Take care.

bitpusher10101010
Level 2

"Open Invoices" report crashes Quickbooks 2018

I've tried the chat twice, both times failed on me. Today I got "Diana Rose C" (chat bot?).  I communicated:

Please see this thread:

https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/re-open-invoices-report-cra...

I was told to communicate to you so that I can " I recommend contacting our Customer Care Team to include you to the list of affected users."

 

The only response I got was:Info at 8:17, Sep 10:

Just checking in, we haven't heard from you in awhile. Are you still doing okay?
MaryAnn_E
QuickBooks Team

"Open Invoices" report crashes Quickbooks 2018

Hi there, @bitpusher10101010.

 


Allow me to share these additional troubleshooting steps that will help you resolve the issue. Currently, this is an open investigation that our engineers are still working to fix this.

 

In the meantime, let's verify and rebuild the company file in QuickBooks Desktop. This process is used to fix common data issues and unexpected behavior within the file.

 

Before we start, please secure a backup of your company.

 

 To Verify:

  1. Click File at the top menu.
  2. Go to Utilities.
  3. Select Verify.

 

To Rebuild:

  1. Click File at the top menu.
  2. Go to Utilities.
  3. Select Rebuild.

 

Here's an article that'll serve as your step by step guide in resolving common data damage on your company file: Verify and Rebuild Data in QuickBooks Desktop.

 

If the steps did not resolve the problem, I recommend you get in touch with our QuickBooks Customer Care Team again. They have tools such as screen-sharing that can pull up and check your account and further investigate. They can also perform more troubleshooting steps that can help resolve this.

 

You can check out this article for the detailed steps on how to reach them: Contact the QuickBooks Desktop Support Team.

 

That should do it. Stay in touch if there's anything else you need with adding classes in QuickBooks. It's always a delight to help.

 

bitpusher10101010
Level 2

"Open Invoices" report crashes Quickbooks 2018

I've tried those steps. No help.

Divina_N
QuickBooks Team

"Open Invoices" report crashes Quickbooks 2018

I appreciate you for performing the troubleshooting steps given by my colleagues, @bitpusher10101010.

 

I know that you've already tried the steps for contacting our support team. However, to receive updates on the current status of the issue and the resolution when available. I highly suggest reaching out to them so you'll be added to the list of affected users. Once added, you'll be notified through the email associated with your account.

 

Here's how:

 

  1. Open QuickBooks and select the Help menu.
  2. Click QuickBooks Desktop Help.
  3. Hit Contact us.
  4. Tap the Search for Something else button then type your concern in the Ask us anything box.
  5. Tick Search then scroll down to get your contact options.

 

You can also contact us through the web. Here's how:

 

  1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Desktop then Continue as guest.
  3. Pick your QuickBooks version.
  4. You'll see self-help topics listed in the What can we help you with section.
  5. For live help use the Search for something else button.

 

Please know that there are changes to our operating hours and our contact options. Our support option was moved to messaging. To ensure that you will be assisted immediately, our support is available every Monday to Friday 6 AM – 6 PM Pacific Standard Time (PST) and on a Saturday at 6 AM – 3 PM PST. For more details please check our support hours

 

When connected, provide this investigation number to our representatives INV-49965. 

 

Here's a great source of handy articles that you can read through to help you in managing your books in QuickBooks: QuickBooks Desktop Help articles

 

Let me know how it goes and leave a reply below. I'm always here if you need help opening reports in QuickBooks. Take care always.

bitpusher10101010
Level 2

"Open Invoices" report crashes Quickbooks 2018

Ok. Now I'm really stressed out. After doing all that I did today to attempt to repair Quickbooks, now I can't even use the Register of my checking and credit card accounts within Quickbooks. Yikes... what do I do now?!?!?!?

When attempting to open the register there is no error or warning. The program simply refuses to do anything when clicking on the account (View Balances tool bar). I also tried looking at all accounts (CTRL-A) then right mouse context menu "Use Register". Both do absolutely nothing. The register does not come up!

Very frustrating.

Please help.

MaryJoyD
Moderator

"Open Invoices" report crashes Quickbooks 2018

Please know that helping you is our top priority, @bitpusher10101010.

 

There's an ongoing issue when opening Account Registers in QuickBooks. Our Product engineering team is already aware of this and is now working for a fix. 

 

You can go to the following article to keep posted about the latest updates about this issue: ALERT: Unable to open the register and/or unrecoverable error when opening reports.

 

Let me know if there's anything that you need. I'm always here to assist. 

Its Magic
Level 1

"Open Invoices" report crashes Quickbooks 2018

I spoke with Rayran and Cherry Ann today.  Neither of them could help.  Actually, their suggestions were similar  and both chats ended with  both QB and the chat crashing and closing.   Still can't open reports. 

Its Magic
Level 1

"Open Invoices" report crashes Quickbooks 2018

I'm having the same trouble.  The same suggestions you tried fail also.  I've talked with Cherry Ann and Rayran  both offered similar instructions that crashed the chat and shut down QB.  This is not an isolated incident that is unique to our computers. 

 

Adrian_A
Moderator

"Open Invoices" report crashes Quickbooks 2018

Hi there, Its Magic.

 

As my colleague mentioned above, our engineers are still looking into this issue. 

 

At this time, I recommend reaching out to our Phone Support team, so you'll be added as one of the affected users.

 

You can contact them by going to the Help menu and then clicking Contact Us.

 

We appreciate your patience while we're working to fix this issue. Stay safe!

psroberg
Level 2

"Open Invoices" report crashes Quickbooks 2018

@bitpusher10101010,

I'm a QuickBooks ProAdvisor and also a RoboForm (password management app) user.  There's a conflict with a recent 08/28 RoboForm update which has caused the very same corruption in all of my register accounts.  If you use RoboForm for password management, please see my posts, as well as Douglas_Wardle, on the following thread:  

Account registers do not open in Quickbooks Pro.

 

Once I rolled back to the RoboForm 8.9.0 version, total functionality in all my client QB files returned.   If you don't have RoboForm installed, you'll need to launch QB with elevated admin credentials to bypass this application corruption.

 

On 09/10, I also opened a support ticket on the RoboForm site, and they began working on a corrective fix immediately.  Intuit has been messing around with this issue for over two weeks now.

 

Hope you see restoration in your QB application soon. 

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