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dwellbest
Level 1

Options for "Add a pay invoice link" or "Add a QR code" appear on the invoices in preview mode, but they are included when the invoice is sent. Why not?

 
1 Comment 1
JenoP
Moderator

Options for "Add a pay invoice link" or "Add a QR code" appear on the invoices in preview mode, but they are included when the invoice is sent. Why not?

All details that are included in the Preview window will also be included when printing the invoice, dwellbest.

 

If it's still showing up even if it was already removed in the template, let's check is a possible browser issue is keeping the details in the invoice. 

Here's an article for more details about customizing sales transactions: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

You can start the troubleshooting by logging in to your account using an incognito or private browsing session. Use these keyboard shortcuts to open an incognito session:

 

  • Ctrl Shift N  for Google Chrome
  • Ctrl Shift P  for Firefox
  • Control Option +if you're using Safari

Once on a private session, print or send another invoice to check if the "Add a pay invoice link" is still there. If the transaction looks okay, make sure to go back to the regular browsing session and delete the stored cache and cookies. 

 

Here's a quick guide for more details: Clear cache and cookies to fix issues when using QuickBooks Online.

 

Let me know if you have other questions. 

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