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dick
Level 1

Our customers are paying invoices via ACH but quickbooks is still charging us a fee of $10 with description "DiscountRateFee, fee-type: Daily." Why is this?

 
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Best answer May 01, 2020

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Steve_C
QuickBooks Team

Our customers are paying invoices via ACH but quickbooks is still charging us a fee of $10 with description "DiscountRateFee, fee-type: Daily." Why is this?

Hey there. You can see our mechant services fees on this page that covers QuickBooks Payments pricing   The pricing for ACH transfer is 1% with a max of 10 dollars. If you need anything else though, please don't hesitate to let me know. I will be glad to further assist you. 

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Steve_C
QuickBooks Team

Our customers are paying invoices via ACH but quickbooks is still charging us a fee of $10 with description "DiscountRateFee, fee-type: Daily." Why is this?

Hey there. You can see our mechant services fees on this page that covers QuickBooks Payments pricing   The pricing for ACH transfer is 1% with a max of 10 dollars. If you need anything else though, please don't hesitate to let me know. I will be glad to further assist you. 

View solution in original post

dick
Level 1

Our customers are paying invoices via ACH but quickbooks is still charging us a fee of $10 with description "DiscountRateFee, fee-type: Daily." Why is this?

Some of the ACH transfers are not being charged a fee at all. Why is this? Thank you.

dick
Level 1

Our customers are paying invoices via ACH but quickbooks is still charging us a fee of $10 with description "DiscountRateFee, fee-type: Daily." Why is this?

Some of our ACH invoices aren't being charged any fees, do you know why this is? Thank you.

Steve_C
QuickBooks Team

Our customers are paying invoices via ACH but quickbooks is still charging us a fee of $10 with description "DiscountRateFee, fee-type: Daily." Why is this?

Hey thanks for replying. This sounds like something our Merchant Services team will need to get to the bottom of with you. To further investigate the issue reach out to them by requesting a call back from within QuickBooks Online. Here's how:

You can reach us through the contact details provided below.

  1. Click the Help icon in  the upper right of the screen.
  2. Select Contact US 
  3. I recommend entering merchant services in the description as to accurately route the call.
  4. Click Get a callback.
  5. Enter your contact information.
  6. Select Call me.

Then someone from our team will contact you as soon as possible to resolve the issue. If there are any other questions and concerns please let me know. 

Fiat Lux - ASIA
Level 15

Our customers are paying invoices via ACH but quickbooks is still charging us a fee of $10 with description "DiscountRateFee, fee-type: Daily." Why is this?

Explore this 3rd party payment service. It's completely free to send and receive payments using bank transfers (ACH) and debit cards.

https:// melio.grsm.io/quickbooks

 

dick
Level 1

Our customers are paying invoices via ACH but quickbooks is still charging us a fee of $10 with description "DiscountRateFee, fee-type: Daily." Why is this?

Turns out I was mistaken! The ACH transfers that were not being charged fees were ones going directly to our bank account, not through Quickbooks. 

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