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AWick24
Level 1

Paid Invoice Shows as Unpaid in the A/R Aging Report?

We recently upgraded and then had to update with a manatory request.  After this update, our A/R Aging Summary report is pulling old paid invoices into the report (as far back as 2014).  I have confirmed those invoices are paid and the payment is linked to the invoice.  Help!

2 Comments 2
MadelynC
Moderator

Paid Invoice Shows as Unpaid in the A/R Aging Report?

Help has arrived, @AWick24.


Before anything else, you’ve mentioned an update. Can you share some info with me, including this manatory request?


There are several reasons why paid transactions like invoices show unpaid on a report. Possibly the entries or the link between them are damaged in your case. You can use the Verify and Rebuild Data tools to repair your company file.


Here’s how:

 

  1. Go to the File menu, and then click Utilities.
  2. Select Rebuild Data.
  3. Follow the onscreen instruction to back up your data.
  4. When the tool finishes, select OK.
  5. Navigate to the File menu, then click Utilities.
  6. Click Verify Data, then select Rebuild Now once QuickBooks finds an issue with your company file.


Please know that you'll need to log in to your QuickBooks Desktop account using the single-user mode when performing this process.


If the same thing happens, you can utilize the QuickBooks File Doctor to resolve your data damage issues.


I’ve attached this reference to learn more about QuickBooks reports and their features: Understand reports. It helps ensure your records and figures stay accurate.


Don’t hesitate to press the Reply button below if you need further assistance with managing your transactions and reports. I'll be around to help you out. Keep safe!

AWick24
Level 1

Paid Invoice Shows as Unpaid in the A/R Aging Report?

Actually what has seemed to work is resetting the update that took place.

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