Partial refund, following the process, once i click save and close it says declined due to improper amount. i only wanting to refund $55 to the customer not full amount

I'll help you fix this concern so you'll able to refund your customer, @obsinteriors.

Are you processing the refund in the QuickBooks Payments (Merchant Services) Center? If so, let's make sure the amount that you've entered is correct or make sure the format of the amount properly entered. This can be the reason why you're receiving this error message.

If everything is correct and you're still unable to create a partial refund, you can perform this alternative method to pay the customer back:

1. Sign in to your QuickBooks Payments account.
2. From the Activity & Reports drop-down, select Transactions.
3. Enter the appropriate date range, then Search.
4. Click the Transaction ID or the transaction you want to reverse.
5. Select Reverse (Void/Credit).
6. Type in the amount you want to refund, then click Submit.
7. A receipt of the transaction will display on the screen. Select E-mail or Print to get a copy of the receipt.

If your account isn't connected to QuickBooks Payments (Merchant Services), there may be an issue with the browser that you're using. This can be the reason why you're getting this error message. 

However, we can fix this by performing some basic some troubleshooting so you can create a partial refund to your customer. Let's start by accessing your account in a private window. This doesn't save your site data and visited pages. 

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once done, try creating again a partial refund to your customer. If you're able to pay him back successfully, you can go back to your regular browser and clear its cache. You can also use another supported browser to fix this error. 

In addition, you can also print a refund receipt for this customer. Just go to Sales and select Customers. Then, click the name of the customer and look for the transaction. After this, select the drop-arrow under the ACTION column and click Print. Finally, select the Print icon on the upper-right corner of the screen.

If you ever have other questions we can help you with, feel free to swing by the Community. Stay safe.