Good to see you here, kfavard.
I'd love to take care of your concern myself. However, this needs checking of your account in which we're unable to do here in the Community for security reasons.
I recommend contacting our Customer Care Team. This way, they can check your account in a secure environment and review why your customer payments are being voided.
Here's how:
- Click the Help menu in the upper-right hand corner.
- Type in "Talk to a human", then press Enter.
- Look for I still need a human and click on it.
- Click Get help from a human or Contact Support Team.
- Select between Send a message, Schedule an appointment, or Get a callback.
To ensure that you'll be assisted immediately, I recommend checking our support hours before performing the steps.
You can read through these articles to help you manage your customer-related transactions:
I'm just a comment away if you need more tips about handling your payments in QuickBooks. I'll be here around to help you always.