cancel
Showing results for 
Search instead for 
Did you mean: 
nancyl
Level 5

Problem with customer statements

Where is the due date pulled from and the terms?  

 

4 Comments 4
Rose-A
Moderator

Problem with customer statements

Hey there, nancyl.

Let me share some information about the due date and the terms in QuickBooks Desktop.

 

When you invoice a customer, the system calculates and sets the due date for you. You can change the due date of individual invoice if you want to. While the payment terms indicate when you expect to receive a payment from a customer.

 

To set up payment terms, here's how:

 

  1. Click Lists at the top menu bar.
  2. Click Customer & Vendor Profile Lists then choose Terms List.
  3. Enter your preferred name for the payment term, then choose:
  4. Select OK to close or Next to create another payment terms.

 

You can get more information in this article: https://quickbooks.intuit.com/community/Help-Articles/Set-up-payment-terms/td-p/203687.

 

Also, this article is a good reference: https://quickbooks.intuit.com/community/Help-Articles/Create-a-billing-statement/td-p/203693.

 

If you require more information about the due date and payment terms in QuickBooks Desktop, please let me know. I'd be pleased to help you out.

nancyl
Level 5

Problem with customer statements

I'll check these out. Thank you! 

ARC100
Level 1

Problem with customer statements

I have an issue with one customer statement. The customer placed an order 11/7/22. They have Net 90 terms, so due date is 2/7/23. The terms are reflected properly on the invoice and the statement. However, the statement is not recognizing the due date and allocating the amount due at over 90 days. It's seeing the due date as the invoice date and allocating the open balance accordingly. If I change the statement date to 5/8/23 (one day beyond what the system thinks is 90 days), it then moves the invoices that were due 2/7 to 90 days. This is the only customer account that has this issue. Any thoughts on how we correct this?

MirriamM
Moderator

Problem with customer statements

Hi there, 

 

Let me help you resolve your issue with customer statement in QuickBooks Desktop (QBDT).

 

To begin, let's update QBDT to the latest release to ensure you always have the most recent features and updates.

 

To do that, here's how:

 

  1. Close your QBDT.
  2. Right-click on the QuickBooks icon and select Run as administrator.
  3. Once opened, go to Help and select Update QuickBooks Desktop.
  4. Click Update Now and then Get Updates.
  5. Once finished, close and reopen QBDT.
  6. Select Yes to confirm the installation and follow the on-screen instructions.

 

You can visit this article for the full details: Update QuickBooks Desktop to the latest release.

 

Once done, let's use the Re-Sort Lists process. It'll help work out odd behaviour that occurred in the lists. For detailed steps, check this article: Re-sort lists in QuickBooks Desktop.

 

However, if the issue persists, run the Verify Data and Rebuild tool. These features in QuickBooks will help self-identify data issues within a company file and self-resolve them using Rebuild Data.

 

In case you need information about our report features in QuickBooks. Feel free to check this article about customizing reports. This ensures everything is intact and accurate.

 

Keep me posted should you need further assistance. I'm determined to help you succeed. Have a great day.

Need to get in touch?

Contact us