This is not the impression we want you to experience, chase-generalcon.
I appreciate the time and effort you've spent in trying to contact our support agent. I'll personally share your feedback with our Customer Support Team regarding this one. We'll be able to take action on improving our customer service.
The payroll expense cost is not showing because it's tied to a bill that has not been paid. The company settings for accounting method apply to Projects so if a customer is set to Cash basis and the bill is not paid it will not show as a cost to the project. If the method was set to Accrual it will show when the bill is created.
To better isolate if this is a browser-related issue or not, let's try signing in to your account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Option + P
Then, go to the Projects page to see if it includes all expenses in the profit margin. If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.
If the same thing happens, please contact our Customer Support Team again. Just provide the case number to our support agent to review the issue. I know you already called before however, this is the best way for us to further investigate what's causing this issue. You may send a message via chat. They'll pull up your account in a secure environment and assist you with your concern. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. Here's how:
- Go to the Help menu at the upper right.
- Select Contact Us.
- Enter your concern.
- Click Let’s talk.
- Choose Start a chat. and type in your contact info.
Visit our QBO Help Article page to learn more about running your business in your account.
The Community will always have your back if you need anything else in QBO. Assistance is just one click away. Take care always.
