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greg_nall
Level 1

Pulled Quick Books Self Employed, and all the "tags" seem to have disappeared from all entries Now what?

 
1 Comment 1
Nick_M
QuickBooks Team

Pulled Quick Books Self Employed, and all the "tags" seem to have disappeared from all entries Now what?

Let's get this working so you can see your tags on your transactions, greg_nall.

 

Something like this can happen for a number of reasons, such as the page has been idle for too long. You can press F5 on your keyboard to refresh the page.

 

If you're still unable to select any of the tags when adding or editing transactions, we can do a few troubleshooting steps. 

 

A cache is a component that boosts the browser's processes. However, it can cause issues when piled up on your browser. Here's how to get rid of any cache related issues:

 

First, open a private browser and log in to your account. It uses but doesn't store cache. Here are the lists of keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

Then, if you can add the tags successfully, we can clear the cache on your regular browser.

 

Other supported browsers are good alternatives, too. Each of them uses a different cache.

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