QB online payment to vendors old / closed bank account number, payment not received nor has it been returned to us yet.

NancyC1 · ‎August 15, 2022

Existing vendor has new bank account number however did not provide it to us until payment was already processed.
Funds have not been returned to our account yet and we've received no notification from the bank or QB that the payment was rejected. How can I verify the payment was truly rejected and is being returned? When will the funds be re-deposited to our bank account?

LieraMarie_A · ‎August 15, 2022

Hey there, @NancyC1.

Are you using the Online Bill Pay service of QuickBooks? You may view unsuccessful payments through your QuickBooks Online account.

Here's how:

Sign in to your QuickBooks Online account.
Go to the Gear icon and then Accounts and settings.
Select Bill Pay.
Choose Unsuccessful Payment History.
Select each of the following for more details.
- Uncashed Checks
- Returned Checks (returned by US USPS)
- Failed ePayments (returned by vendor's bank)

I recommend reaching out to our Customer Care Support team. They can trace the bill payment and provide information about it and when it will be redeposited.

Here's how:

Click the (?) Help icon in the upper right-hand corner of the Dashboard.
Select Talk to a Human.
Enter a short description of your concern and press Enter.
Click I still need a human.
Select Contact Us to connect with our live support.
Choose Get a callback.

If you're using Bill.com, you can get in touch with them using these instructions:

Head to this link: Bill.com. This opens the QuickBooks Apps store.
Go to the Contact section.
Use the support link or email address to reach them.

I'm adding these articles for answers to frequently asked questions about Online Bill Pay.

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

View solution in original post

LieraMarie_A · ‎August 15, 2022

Hey there, @NancyC1.

Are you using the Online Bill Pay service of QuickBooks? You may view unsuccessful payments through your QuickBooks Online account.

Here's how:

Sign in to your QuickBooks Online account.
Go to the Gear icon and then Accounts and settings.
Select Bill Pay.
Choose Unsuccessful Payment History.
Select each of the following for more details.
- Uncashed Checks
- Returned Checks (returned by US USPS)
- Failed ePayments (returned by vendor's bank)

I recommend reaching out to our Customer Care Support team. They can trace the bill payment and provide information about it and when it will be redeposited.

Here's how:

Click the (?) Help icon in the upper right-hand corner of the Dashboard.
Select Talk to a Human.
Enter a short description of your concern and press Enter.
Click I still need a human.
Select Contact Us to connect with our live support.
Choose Get a callback.

If you're using Bill.com, you can get in touch with them using these instructions:

Head to this link: Bill.com. This opens the QuickBooks Apps store.
Go to the Contact section.
Use the support link or email address to reach them.

I'm adding these articles for answers to frequently asked questions about Online Bill Pay.

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

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QB online payment to vendors old / closed bank account number, payment not received nor has it been returned to us yet.

QB online payment to vendors old / closed bank account number, payment not received nor has it been returned to us yet.

QB online payment to vendors old / closed bank account number, payment not received nor has it been returned to us yet.

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