QBO bill pay lost $200,000 from my account. How does one get escalated support? Phone support is inane - dumb as a stump.

I recognize the urgency to have this sorted out, pgershon.

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I appreciate your reply, but it lacks awareness of the facts.  I spent almost 4 hours with your support people today through the phone and chat options you gave me.  And to no avail.  I finally got an email back asking me to produce proof from Chase bank that the funds were not received.  But they failed to provide a method to give that proof.  When I emailed, it was bounced back.  When I started another chat, I was told I need to "You can send it via file exchange however our supportablility team is already closed during this time they are only open at 9AM PST - 3PM PST"

I really have no idea how top get a person with some intelligence to provide support.  It is unfortunate that a  misfire of this size ($200,000) does not get a stronger response.  3.5 hours of time speaking to agents who cannot even confirm that the payment was sent to the proper account number is really not helpful.

This is not helpful.  I spent over 3.5 hours with the contacts you suggest today and with no results.  They could not even confirm the 9 digit account the payment was sent to.  I would need that to trace the payment at Chae, where the money supposedly was spent to.  It is not in my account.  And then they demanded I send a letter from the bank confirming non-receipt, yet they did not provide a mechanism to send such proof.  You guys take support like a big joke.  How do I get a higher level of support?  Do I need to have a lawyer threaten you?  $200,000 is a lot of money.  I have a case number from QBO - but good does that do me.  If you provide a helpful response, great.  If not, I am out of options.

@pgershon-me-com 

Just to clarify. Is this your first time using QB Bill Pay?

We appreciate you for coming back to the thread and for additional clarification about your concern, pgershon. I can see how important it is to trace the $200,000 and determine where the money was allegedly spent. Let me route you to the right higher level of support to assist you further on this matter.

Please keep in mind that all personal information is protected for security and privacy reasons. Due to this, I recommend contacting our QuickBooks Online Support Team again. They're the best support group for such inquiries as they can request account information to review your case and provide any updates. They can even keep track of where the money goes.

In case you need steps on how you can cancel a scheduled bill payment and make a stop check request, you can read this artilcle: Learn about QuickBooks Bill Pay for QuickBooks Online.

Please hit the reply button and comment below if you have further questions regarding managing transactions related to bill pay in QuickBooks. We're always here to help you, pgershon. Take care!