QBO is applying a fraction of every vendor credit available. I want to choose just one credit to apply. How do we fix this?

I'm here to help you choose one vendor credit for every bill payment transaction, @kdruns.

You can check the automation settings in your QuickBooks Online account and turn off the one for Vendor credit if enabled.

Here's how:

1. Click the Gear icon at the upper right of your screen.
2. Choose Account and settings.
3. Select Advanced from the left menu.
4. Click the Pencil icon for the Automation.
5. Turn off the Automatically apply for credits.
6. Hit Done.

When paying bills, you can choose the vendor credit that you want to apply. After clicking the Mark as paid button, select one of the credits available. See the screenshot below:

Then, click Save and Close.

You can also check this article to learn more about applying vendor credits: Enter vendor credits and refunds in QuickBooks Online.

For future reference, I'm adding this article to guide you in running reports: Run reports in QuickBooks Online.

Feel free to click the Reply button below if you have additional questions about vendor credits. I'm always here to help. Have a great day.

I'm having the same problem.  The above answer, I believe doesn't fix it.  I did that and it was already turned off.  I believe that applies to customer credits not vendor credits.  Is there anyway to stop this? 

Thanks for joining this thread, mindi4. I appreciate your detailed information.

You're correct, the Automatically apply credits setting only applies credits to the next invoice you create for a customer.

If you're working with vendor credits for bills, there's one relevant Automation setting that you may want to be familiar with. It's called Automatically apply bill payments. This setting automatically applies payments you've added in the register to your oldest existing bill.
 

You can also manually choose which credit, or credits, are applied to an existing bill when marking it as paid.

Here's how:
 

1. In the left navigation bar, go to Expenses, then Vendors.
2. Click a vendor's display name to access their profile.
3. Find your bill and hit its record to open it.
4. Use the Mark as paid button.
5. In your Credits section, use the available checkboxes to specify which credit, or credits, you want applied to your bill payment.
6. Select Save and close.
   
   

I've also included a detailed resource about working with vendor credits which may come in handy moving forward: Enter & use vendor credits

I'll be here to help if there's any additional questions. Have an awesome Wednesday!

Thank you for responding.  That setting is also off.  I understand about opening the bill and being able to apply the invoices and credits that I want now.  But, I didn't know that back in July when we switched to online.  It still doesn't help me with the problem of it having automatically taken a small percentage of each credit available.  I have one credit that is showing small amounts of it taken out with each check written (8 checks) and the credit still has a balance .  How do we prevent this from continuing?

I appreciate your time coming back here in the Community, @mindi4.

We've noted the fact that you've already set your Automatically apply bill credits settings off, thank you for that information. Ideally, the system shouldn't deduct any amount from your credits anymore. However, if the case persists, we can try troubleshooting your browser. Here's how:

1. Open a new incognito browser shortcut:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

2. Log in to your QBO account (quickbooks.intuit.com)

3. Create a sample credit transaction.

4. Check if the system isn't deducting anymore.

5. If it is, go back to your regular browser and clear its cache.

Normally, these basic troubleshooting steps should help you. But if the issue continues, I recommend reaching out to our QuickBooks Online Support.

Additionally, I've added a few articles you might use in the future:

• Create and apply credit memos or delayed credits in QuickBooks Online.
• Create a report that shows Debits and Credits for each transaction.

For follow-up questions, you can always come back here. We are happy to assist you. Enjoy the rest of the day.