Quickbooks charged me a fee for a device that was suppose to be free - I cannot seeming get a refund - I have spoken to 2 different agents but have received nothing

Hi there, @john214.

I'd love to get this sorted out for you, but since the Community is a public forum, and for the security of your business, I can't ask for personal information when it comes to your billing issue. Concerns like this require the expertise of the Customer Care Team. Though you've already called in to support, inquiring about your refund request should be discussed by them.

I've also added these links to learned Intuit charges:

• What are the fees for QuickBooks Payments?
• Understand your credit card processing statement

Let me know how everything goes and if you have any other concerns by updating this thread. I'm here to keep helping. Have a good one!

Unfortunately this does not help me resolve my problem as I've already spoken to the Customer Care Team 3 times with no success.

Unfortunately this does not resolve my problem as I have already spoken to the Customer Care Team 3 times with no success