Quickbooks fails to recognize all (30 total!) United Airlines Transactions on my Chase United Business Card. I see them all in my bank statements but not in QB. Advice?

It's our top priority to get your bank transactions updated, carojuanandres.

First, you'll want to manually update your bank account in QuickBooks Self-Employed (QBSE). It helps re-establish the connection between your bank and QBSE.

Here's how:

1. Go to the Gear icon at the upper right.
2. Select Bank accounts under Transactions.
3. Click Refresh all. 
   
    

Second, if the manual update doesn't work, I'd recommend signing in to  your bank's website. Then, check if there are any alerts or notifications that may block QuickBooks from downloading new transactions. Once reviewed, click the Refresh all button again. 

Let's also perform some troubleshooting steps to isolate the issue with your receipts. You may have too much accumulated historical data. Whenever you visit a website, it saves some information from the web page in its cache and cookies. These files allow the websites you visit most often to load faster. Not to worry, clearing them will do the trick.

First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+P
• Safari: Command+Shift+N

If they appear, switch back to your regular browser. Then, clearing its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported browser.

If you're using the QBSE mobile app, follow the steps outlined in this article to clear your data: Fix Common Errors in the Mobile App. This is for QBO, however, it also works for QBSE.

Fill me in if you need more help with your transactions. I'd be happy to help you again. 

Hello 

These are all generic troubleshooting solutions that have been tried and suggested on at least 5 "quick chat" conversations that led to no real solutions.  I need someone that is willing to look at my account and see why only one company and all its relevant charges are not showing up on my transactions. Here is my case number - please have someone review where the United Airline transactions are going. Case:1595460291 CX Q

1. All new and recent charges are being processed normally, so it is not a bank-related data issue. 

2. I cleared my browser completely and used different browsers so it is not a cookie or cache related issue. This was clearly not the problem if all my other transactions are loading except for all United Airline transactions made over the past year and a half. Cookies and Cache would have no effect on just one company's transactions. 

If someone from quickbooks can call me, that would be ideal. Thank you

Juan 

Hello 

These are all generic troubleshooting solutions that have been tried and suggested on at least 5 "quick chat" conversations that led to no real solutions.  I need someone that is willing to look at my account and see why only one company and all its relevant charges are not showing up on my transactions. Here is my case number - please have someone review where the United Airline transactions are going. Case:1595460291 CX Q

1. All new and recent charges are being processed normally, so it is not a bank-related data issue. 

2. I cleared my browser completely and used different browsers so it is not a cookie or cache related issue. This was clearly not the problem if all my other transactions are loading except for all United Airline transactions made over the past year and a half. Cookies and Cache would have no effect on just one company's transactions. 

If someone from quickbooks can call me, that would be ideal. Thank you

Juan 

Thanks for getting back here, carojuanandres.

I want to ensure that you'll get fully addressed and redirect you to the right support. Since the issue persists even after doing some troubleshooting steps, I recommend reaching out to our QuickBooks Self-Employed (QBSE) support team. They can access your account securely and further investigate the issue. You can also have a screen-sharing session with them and be able to be guided on the process you need to take action.

Here's how to contact them:
 

1. Go to Help (?) and select Contact Us.
2. Enter “talk to a human”, then select Continue.
3. Select which way you want to connect with us.
   • Have us call you - Get a call from a support expert.
   • Chat with us - Start a conversation with a support expert.
      

Our live support is available M-F, 6 AM to 6 PM and Saturday, 6 AM to 3 PM PT.

I'm adding this article in case you'll encounter missing transactions in your QBSE online banking: QBSE - Troubleshooting Online Banking.

Feel free to leave a reply if you've got additional questions about managing bank transactions in your QBSE account. I'll be here to assist. Keep safe.