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Level 1

Quickbooks has been automatically sending unpaid invoices to my clients multiple times. Why is it doing this??

I send the initial one and I've been told by my clients they are getting the same invoice later that day, or the next day... is this a technical issue? It's never happened to me before.
3 Comments
QuickBooks Team

Quickbooks has been automatically sending unpaid invoices to my clients multiple times. Why is it doing this??

Hi @pam59,

 

I'll lend a hand and share some steps you can take to check as to why this happens. 

 

You can open the invoice itself so you can check its history. 

 

Here's how:

 

  1. Highlight the Sales tab.
  2. Select Invoices.
  3. Locate the invoice in question, then press the Edit (pencil) icon.
  4. On the invoice page, tap More.
  5. Choose Audit history.

You'll see a list of activities on the invoice, and you can tell who sent the invoice several times. 

 

You can also check if there's a recurring transaction that's intended for the recipient of the duplicate invoice. If that's the case, you can choose to either stop sending these invoices by hand or disable the recurring template that creates the invoice. 

 

I suggest you go with the first option to save you more time. Take a look at this article for more information: How to create a recurring invoice and manage recur....

 

If you need further help, then leave a comment below. I'll be sure to get back to you. 

Level 1

Quickbooks has been automatically sending unpaid invoices to my clients multiple times. Why is it doing this??

I have been experiencing the same issue for about a month now. In my case, each invoice gets sent to the customer three times in a row, not later in the day, just instantly. I followed the steps suggested in Ryan_M's reply to @pam59, but nothing indicates in the Audit History that the invoice was sent by me more than once. The problem persists. 

QuickBooks Team

Quickbooks has been automatically sending unpaid invoices to my clients multiple times. Why is it doing this??

Thanks for reaching out to the Community, odettecote7. I appreciate all of your detailed information about what you're experiencing.
 

I've reviewed our ongoing/solved investigations and can confirm there's currently no records of invoices being sent to customers without users having ever sent them. There's also no record of an issue where ones that were sent out one time are received on the customer's end more than once.
 

Since you're not able to get to the bottom of this problem by using Ryan_M's recommended troubleshooting, I'd recommend getting in touch with our Customer Care Team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

They can be reached while you're signed in.
 

Here's how:

  1. Click the Help (?) icon.
  2. Choose Contact Us.
  3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
  4. You'll be presented with a few options for connecting with Intuit. Select Start messaging or Get a call.


Be sure to review their support hours so you'll know when agents are available.
 

I'll be here to help if there's any questions. Have a great day!

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