Quickbooks online how to add Paymentshub deposit

Hello, Playawest45. Let me assist you on how to handle this PaymentHub deposit in QuickBooks Online (QBO).

It appears that QuickBooks is behaving differently due to how the PaymentHub deposit was handled the first time.

The deposit has already been used once, so when you click Add again, QuickBooks thinks you are trying to create another deposit instead of simply matching it to the one that already exists.

To avoid duplication and ensure accurate financial records, it's essential to use the Match feature under the For Review tab instead of clicking Add. Match associates the imported bank transaction to the relevant manual deposit entry in QBO.

To fix this, you'll want to undo or delete the first deposit QuickBooks created from the bank feed, then recreate the deposit correctly and match it.

Here's how to undo:

1. Go to Accounting and select the Chart of Accounts.
2. Find your bank account where the Paymentshub money was deposited and click View register.
3. Look for the deposit that corresponds to that PaymentHub bank transaction.
4. Click it to open and delete it.

If your deposit is from a bank feed, navigate to the Bank transactions section, select the Categorized tab, locate that deposit, and choose Undo to move it back to For Review.

Once done, you can proceed to create the deposit properly and match the bank feed to that deposit.

Should the issue persist even after trying these steps, I recommend contacting our live support team for further assistance. They have specialized tools to access your account and check this further.

I’ll ensure this conversation remains open for any future updates and discussions.

Hello there, Playawest45.

Just checking in to see if the solution we shared worked for you.

Did it fix the issue, or are you still having trouble?

Happy to help if you need any more assistance.

I am having trouble getting back to your reply as Quickbooks Community website is claiming Authentication Fail when I try to reply.

Let me explain how I got to this state.

If I select Bank Transations, I see the Paymentshub deposit listed as Orig Name Epx. When I first selected Orig Name Epx deposit all the money was going to some location whether that was right or wrong. First problem is the Paymentshub fee has to be extracted as that fee will be returned to Paymentshub. (The customer is paying the Paymentshub fee). I select that deposit and selected undo and proceeded to break the deposit into the components including Paymentshub fee transaction (income).  When I select the deposit again it lists what I did as requiring funds and lists the Paymentshub received from. But that matching is not going to break the deposit into the categories I want.

PS have too many jobs going on for a block of time to call the Quickbooks experts.

Thank you for getting back to us with more details, @Playawest45. Let me clarify your goals and the challenges you're facing so we can move forward.

Beforehand, to get past that error when replying in the Community website, try refreshing your browser and opening an incognito or private window. If that works, a quick cache clear on your main browser should do the trick. If not, switching browsers usually clears things up.

Regarding your transactions: From what I understand, your Bank transactions page shows the downloaded donation amount as less than the payment hub fee. For example, let's say the donation is worth $1,000, but only $990 is deposited into the bank because there's a $10 fee for the payment hub. Here's a different approach that you can use to reflect this in your books.

You can create a Bank deposit (+ Create > Bank Deposit) for the full amount, then add the fee as a negative line item at the bottom. Once that total matches your bank statement, you can simply match it in your Bank transactions tab. This keeps your income and fees separated correctly without the headache of splitting it every time.


You can also check out this article for another approach to record payments with bank service fee while using third-party merchant service.

Feel free to get back to this thread if you have clarification or other concerns in QuickBooks. The Community is always here to help!