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Aubree W
Level 1

Quickbooks Online Webpage is not displaying properly

The Quickbooks Online Webpage is not displaying properly on my computer.  I have tried IE and Chrome with the same result. The dashboard modules do not display properly on my homepage once I am logged in.

3 Comments 3
Content Leader

Quickbooks Online Webpage is not displaying properly

Hello and welcome to the Community, @Aubree W.


I've got some steps that are sure to get the QuickBooks Online (QBO) Webpage displaying properly on your computer. It's possible these dashboard modules are malfunctioning due to outdated cache files in both of your browsers. These files are stored so you don't have to download repetitive information each time you load QBO, ultimately saving you time. You can verify this by loading QuickBooks Online in a private browsing window using the following steps:


Load QBO in a Private Browsing Window

  1. From within Chrome or Internet Explorer, press the corresponding keyboard shortcut:
    Chrome: Ctrl+Shift+N
    Internet Explorer: Ctrl+Shift+P
  2. In the new window that opens, navigate to QuickBooks Online and sign in.
  3. Verify that the Dashboard modules and all other necessary pages are loading correctly.

The private browsing window prevents websites from storing any of those cached files that are known to cause display issues. If loading QuickBooks like this resolves the issue, you can clear these files to repair the page in your regular, non-private window. Check out the instructions below to get started:


Clearing Cache in Google Chrome

  1. From within Chrome, click the More menu (⋮) in the top-right, select More Tools > Clear browsing data.
  2. Make sure the Time Range reads All Time and that only Cached images and files is checked.
  3. Click Clear data.

Clearing Cache in Internet Explorer

  1. Click the Tools menu (Gear icon ⚙) in the top-right and select General.
  2. Under Browsing history, select Delete.
  3. Check the Temporary Internet files box and click Delete.

Doing this will force QuickBooks to load a fresh copy of everything displayed on the page. We also offer a detailed guide on Deleting or disabling cache and temporary internet files for your convenience. Please keep me posted here on your progress getting those pages to display properly, I want to make sure you're taken care of. Thanks for bringing this question to the Community, I'll be watching for your response.

Level 1

Quickbooks Online Webpage is not displaying properly

Hi - I am having a similar issue on a windows 10 laptop - the frames/buttons/arrows are not displaying correctly at all, same in ie/chrome/edge.  Wherever there should be an arrow there is a big black blob, frames are missing or outlined in thick black lines that cover up some things you need to see, icons for printing are greyed out to the point that they are invisible, but if you can find them they work. On the initial qb online login screen, the login button isn't there (was big and green), it just says 'login' where the button was.  I cleared the cache in Chrome exactly as described on this thread and it didn't help. Of course everything renders correctly on my personal chromebook but my boss is having this problem on her laptop.  This started the week of March 29 2021.



Quickbooks Online Webpage is not displaying properly

Hi there, @holly12.


Thanks for reaching out and performing some troubleshooting steps to resolve the issue. 


We have received several reports regarding this, and our Product Engineers are now working to fix it as quickly as possible. While they do, I recommend reaching out to our Customer Care Team, so they'll add you to the list of affected users (INV-55902). 


To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.


Thank you for your patience while we work for a fix. If you have additional assistance with QuickBooks, let me know. I'll be around to provide further assistance. Have a nice day.

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